While ADT has been a well-known security services company for over 130 years, ADT Companion Service was created under the ADT umbrella in 2004 to meet the growing need of in-home medical monitoring. From a lifetime warranty on their equipment to the important backup console battery, ADT Companion Service offers all the essentials you’d expect from a respected name like ADT, and we’re pleased to include this quality system in our medical alert systems review.

Professional installation is available with the system, but it is not required. An activation fee is required, however, as is a 1- year contract for the ADT Companion Service. There is no cancel-at-anytime policy, so it's important to make sure you absolutely want this system before you have it installed. ADT will deliver your equipment free of charge.

A two-way communication console and waterproof pendant are included with ADT Companion Service, and the monitoring center provides 24/7 support. The console-to-pendant range is 300 feet, and the console has 12-20 hours of backup battery power. The console includes high and low temperature sensors that can send an alert to ADT if unsafe temperatures are detected in your home.

When ordering, customers must choose between a necklace or wristband for the waterproof pendant. To make sure the system is always working properly, ADT will automatically test the console monthly. When a client calls in to their monitoring center, ADT will then call whomever has been designated on the person's emergency contact list, whether its family, friends or a neighbor, to alert them to the call for help.

ADT Companion Service offers a monthly check-in service. Operators from their monitoring center make sure to call once a month to verify the system is fully-functional. Additional pendants, which are needed when a second person uses ADT Companion Service or if a pendant is lost and needs to be replaced, can be purchased on ADT’s site.

ADT Companion Service, founded in 2004, is based in Pittsburgh, PA. We love that customers can access their account information on ADT’s site, allowing them to change everything from their payment plan to the location where the system is used. Additionally, all of the equipment provided with ADT Companion Service is UL certified, so you can rest assured that the console and pendant will work for years without any problems.

Receiving help regarding your ADT Companion Service account is incredibly easy. A toll-free phone number for support and an email form for requesting a call back are both listed on ADT’s website. For quick answers to commonly asked questions regarding the system, FAQs are also listed on their site. A downloadable brochure is available on their site as well.