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TopTenREVIEWS - Silver Award - Awarded for excellence in design, useability and feature set
Overall Rating
 
 
 
 

LifeFone, a well-known medical alert system, has been providing quality medical monitoring services for seniors in the U.S. and Canada since 1976. Reputed for its distinguished call center personnel and fair contract details, LifeFone delivers premium medical monitoring accessible to all. They offer a help pendant that answers incoming calls, and they make it a cinch to move the system to a new location. We’re excited to announce LifeFone as the winner of our TopTenREVIEWS Silver Award in our medical monitoring services review.

LifeFone is a great choice for anyone with medical concerns. They deliver professional 24/7 medical monitoring thanks to their specially trained emergency care specialists. Their response center is known for their quick response time and compassionate staff. By pressing either the emergency console button or help pendant, clients will be connected to the response center in seconds.

A thorough medical monitoring service should have an emergency contact plan set in place upon activation of the service, making sure their response center contacts the right family members and medical personnel in case you or your loved one has a medical emergency. LifeFone’s Emergency Care Plan offers all that and more, including your Personalized Profile with medical history, medications, allergies, physicians, family members, neighbors and preferred hospital.

For seniors who live in more than one residence each year and for visiting loved ones for an extended period of time, LifeFone makes it easy to move the monitoring system to another location. Simply call their emergency response center and inform them you’d like to temporarily move your service to a new location. Upon arrival at your new location, simply call the emergency response center and LifeFone will have your medical alert system reactivated in minutes.

A monitoring feature of LifeFone you won’t find with any other medical alert system is their Worldwide Protection service. Every LifeFone client receives a LifeFone Emergency Response Card you keep kept in your wallet at all times. This card gives healthcare providers instant access to your Personalized Profile via the LifeFone Emergency Response Network. This is a great extra protection while traveling, since emergency personnel will have access to everything they’ll need to know to give you or your loved one the best possible care.

Installation:
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The attractive installation terms you’ll find at LifeFone are hard to beat. Whether you sign up for an annual, quarterly or monthly contract, you’ll receive free activation. No long-term contract is ever required, and if you need to stop your service, no worries. LifeFone never charges a cancellation fee. LifeFone also gives each new client a free Emergency Response Card. LifeFone is available in both the U.S. and Canada, and their response center is located in White Plains, NY.

Monitoring Features:
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LifeFone offers everything you need to provide thorough medical monitoring for your family. Their two-way communication console includes a large, easy-to-find emergency button. In addition, the system comes with a necklace pendant or a wristband, enabling the wearer to contact the emergency response center no matter where they are in their home. The pendant also answers calls – an attractive feature for clients who have trouble answering the phone in a timely manner.

To ensure you’re protected in the bathroom, the place where the greatest number of falls occur, the pendant is fully waterproof and will continue working no matter how soaked it gets. Additionally, the entire system, from the console to the pendant, is UL approved. Each console has an operating range of 1,000 feet and will recognize the pendant from both inside and outside the home. The LifeFone console has 36 hours of battery backup in case of a power outage, and a lifetime warranty is provided on all equipment.

Additional Services:
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Medical monitoring services have come a long way through the years, with many now offering additional products to use in conjunction with the console and pendant. LifeFone’s Long Range Help Button allows the emergency call center to hear you even if you're not by the console, extending the reach of the console up to 1,000 feet. A removable belt and pocket clip are included with each long range button to help adhere it securely.

For further protection, LifeFone sells the highly-popular Help Button, a large Velcro-mounted help button placed in hallways, by the nightstand and other areas of the home to provide extra security in case the pendant isn’t accessible. To let emergency personnel in your home if you can’t unlock the door, you can get both a hanging lock box and wall mount lock box. Simply store a spare house key in the box and place it on the outside of your main door. LifeFone will share the lock box password with emergency personnel if they need to gain entry to your home.

Company Information:
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LifeFone was the first medical alert system offered in the U.S. Founded in 1976, the LifeFone medical alert system has been keeping seniors safe for over 35 years. To easily edit account information, LifeFone lets users log in and change their details on their site.

Customer Service:
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LifeFone provides top-notch help and support. A 24/7 customer care toll-free number is available, so you can speak to a representative who can answer questions regarding bills, equipment and profile assistance. There is also an email address for customer support. Email customer support can also be found on their site.

 

 

Summary:

The future is brighter than ever for seniors who want the freedom of staying in their home coupled with the knowledge that help is just a button-push away. Improved technology and great package deals have made medical monitoring services better than ever, and LifeFone, from their esteemed worldwide protection to their reliable pendants, is as good as they come.

 
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LifeFone

Pros
LifeFone offers worldwide protection and a lengthy range of 1,000 feet.

Cons
No fall detector equipment is available with this medical alert system.

The Verdict

Offering hard-to-beat terms and quality equipment, LifeFone is one of the best monitoring services out there.