Medical Guardian provides medical alert systems for thousands of senior and disabled citizens in the United States and Canada. Their method is well known among the industry and anyone who has seen commercials for products such as these. The customer wears a pendant either around the neck, on the wrist or hip. When an emergency occurs, the customer presses the "help" button on the pendant (or on the provided console, should they be able to reach it.) which contacts Medical Guardian's customer service call center. When a representative is reached, he or she determines the best course of action. Options include contacting emergency responders or the customer's selected contact. In either case, a quick response to a medical emergency can mean the difference between life, serious lasting injury or even death.
This is all pretty standard stuff in this industry. There is a fatal flaw in this method. That is it only works if the customer is within the range of the console and has a landline telephone connection attached to it. Unfortunately, more and more Americans are moving away from landlines in favor of mobile devices such as smart phones and VOIP services to provide their telephony needs. Medical Guardian recognizes this flaw. To compensate for today's changing technological, Medical Guardian now provides a service plan that works with mobile devices. Cutting the cord to a landline telephone connection moved this service into the top half of our side-by-side comparison chart. This service knocks on the door of the award winning products in this category.
When we contacted Medical Guardian's customer service support, we were pleased to find that their representatives are informed, patient and helpful. They answered all our questions promptly and were truly interested in the best interest of their customers. Too often, we find that call center staff for medical alert providers are apathetic or crass, this leads to a lesser quality of care. Frankly, these are not qualities you look for when picking such an important service. Medical Guardian takes great care when picking their employees, you should have no trouble trusting that your call will be handled with the professionalism and urgency such a service demands.
There isn't anything to complain about with Medical Guardian. They provide a good service at a fair price and treat their customers with respect and dignity. They have an innovative new feature that allows seniors to lose their landline without fear of losing their lifeline. That feature alone catapults Medical Guardian into the upper echelon of services in this category.
Medical Guardian offers a service that allows customers to use mobile devices rather than a landline to contact their customer service call center.
The company doesn't advertise their mobile service well enough, you must specifically ask for it when signing up for monitoring.
A very basic service as far as medical alert systems goes; this is a good thing. A simple service means a fast response time which is crucial when an emergency occurs.